Privacy Policy

1. Who We Are

The data controller responsible for your personal information is:

• Maison Pépouze
• Independent Travel Design Business
• Owner: Agnès Belbeze
• Address: 22 rue des 3 frères Carasso 13004 Marseille
• Email: hello@yourfriendinprovence.fr
• Website: www.maisonpepouze.com

2. What Information We Collect

Depending on the services you request, we may collect the following information.

Personal Information

• First and last name
• Email address
• Phone number
• Country of residence
• Preferred language

Travel Information

To personalize your experience, we may ask for information such as:

• Travel dates
• Destination(s)
• Number of travelers
• Travel style
• Interests
• Approximate budget
• Special requests
• Mobility requirements

Experience Information

For certain experiences, we may also ask for:

• Food allergies
• Dietary restrictions
• Food preferences
• Accessibility requirements
• Other information necessary to provide a safe and enjoyable experience.

We only collect information that is relevant to the services you request.

3. Why We Collect Your Information

Your information helps us to:

• respond to your enquiries;
• design your personalized itinerary;
• organize your experiences;
• communicate with you before and during your stay;
• manage bookings and payments;
• comply with our legal obligations;
• improve our services.

We will never use your personal information for purposes unrelated to the services we provide.

4. Legal Basis for Processing

Depending on the circumstances, we process your information based on one or more of the following legal grounds:

• performance of a contract;
• your consent;
• compliance with legal obligations;
• our legitimate interest in providing and improving our services.

5. Independent Recommendations

Personalization is at the heart of Maison Pépouze. The information you share allows us to recommend places and experiences that truly match your interests.

Our recommendations are never influenced by financial incentives. We only recommend places, businesses and experiences that we genuinely trust and would confidently recommend to our own friends and family.

6. Who Has Access to Your Information

Your information may be accessed only when necessary by:

• Maison Pépouze;
• trusted service providers (website hosting, payment providers, email services, booking tools, accounting software and other technical partners);
• public authorities where required by law.

We never sell your personal information.

We never rent your personal information.

We never share your information for advertising purposes.

7. How Long We Keep Your Information

We retain your information only for as long as necessary. As a general guide:

• Contact enquiries: up to 3 years after our last interaction.
• Accounting and invoicing records: for the period required by French law.
• Information relating to your trip: for the duration necessary to manage our relationship and comply with applicable legal obligations.

8. Keeping Your Information Secure

Maison Pépouze takes reasonable technical and organizational measures to protect your personal information against:

• unauthorized access;
• loss;
• misuse;
• disclosure;
• alteration;
• destruction.

While we take security seriously, no online transmission can ever be guaranteed to be completely secure.

9. Your Rights

If you are located in the European Economic Area (EEA) or where applicable under local law, you may have the right to:

• access your personal information;
• correct inaccurate information;
• request deletion of your data;
• restrict certain processing;
• object to processing;
• request data portability;
• withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact:

hello@yourfriendinprovence.fr

We may ask for proof of identity before processing certain requests.

10. Cookies

Maison Pépouze uses cookies to:

• ensure the website functions correctly;
• improve your browsing experience;
• understand how visitors use the website;
• measure website performance.

When you first visit our website, you will be able to accept, refuse or customize the use of non-essential cookies.

You can change your preferences at any time.

11. Third-Party Websites

Our website may contain links to third-party websites. Maison Pépouze is not responsible for the privacy practices or content of these external websites.

We encourage you to review their own privacy policies before sharing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• legal requirements;
• improvements to our services;
• technological developments.

The latest version will always be available on our website.

13. Contact

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us.

• Maison Pépouze
• Email: hello@yourfriendinprovence.fr
• Address: 22 rue des 3 frères Carasso 13004 Marseille